Why Testimonials are Important

A testimonial is a written or recorded statement that supports your company’s credibility and level of expertise. When testimonials and reviews are correctly executed, they increase responses for a business. Testimonials from your customers play a critical role in the presence of your business as well. Any time you have a positive interaction with a customer and they express an interest in your business offerings, that is a good time to ask them for a testimonial. Testimonials are not only about selling your product or services, they are also about your successful, positive interactions with people.

The important role testimonials and reviews play:

If you can assemble a group of people who want to rave about you, you build credibility. Credibility is important in a business because people tend to believe what other people believe. This concept is incredibly important when it comes to marketing.

Remember that testimonials are not … Continue reading

Trust and Credibility…Critical in Today’s Marketplace

The volatility of the global marketplace; the economy, terrorism, political corruption, corporate scandals, scam artists, and more have left us feeling uncertain, unsafe and not knowing who to trust anymore. People only want to buy from companies that have credibility and can meet expectations. People they trust! Both character and competence are vital to trust and sustained success. The Better Business Bureau (BBB) tagline is appropriately, “Start With Trust”.

Does your website have credibility? Do your prospective clients trust you?

There are 2,000,000 search inquiries on Google every minute! When an interested prospect finds you online and clicks to your website, will they contact you? Trust and credibility are the key.

Here are the Stanford University Website Credibility Guidelines: Continue reading “Trust and Credibility…Critical in Today’s Marketplace”

Is Your Internet Marketing An Uncharted Trip Into The Wild Blue Yonder?

From my experience, for many companies large and small it is just that. They move forward with well-intentioned but poorly planned websites, pay per click (search engine marketing), search engine optimization, social media marketing and perhaps email campaigns. All of that is done without out knowing exactly where they rank today with their internet marketing, how they rank and compare with their competitors, or how they could improve.

Would you take a road trip across country or to the far reaches of Canada or Mexico without a GPS or map of some type? If not then why do it for your internet marketing? In either case you can very well get lost or not be successful without a map. Did you know you can get a comprehensive evaluation of your website, SEM, SEO as well as SMM? Out of that evaluation you get a map as to where you are … Continue reading

Don’t Break Your Online Content Vows

As a marketing copywriter, I have 2 very important goals for every writing project:

  1. Educate consumers about the advantages of your product or service and help them understand what problems you solve.
  2. Help them understand why you are the best choice to solve their problems and nudge them toward making a purchase.

Sounds simple, right?

Not so much.

If you read the typical business website you will see that it isn’t easy at all.  Here are a few common mistakes…

  • You describe the product or service instead of explaining how it can solve customer’s problems or improve their lives.
  • You use industry jargon rather than a language your customers understand.
  • You have no call-to-action and readers don’t know what they are supposed to do next.
  • You fail to keep content fresh and relevant which gives the impression of an abandoned site.

Making any one of these, or many other, fundamental … Continue reading

The Great Performance Shuffle – Part 3

Your Website Doesn’t Convert, Where Is It Really Failing?

You have seemingly endless possibilities for determining how your website is performing. There are hits, visits, length of time on page, bounces, and many more measurements. But assuming you don’t have endless hours to look at data you may be wondering what numbers matter.

The short answer is…it depends.

It depends on the type of website. But I’ll point out a few of the Key Performance Indicators (KPIs) that can help you measure the effectiveness of your website with quantifiable and actionable results.

Key Performance Indicators – More Is Not Always Better

A KPI is one piece of data that can be used to measure a certain aspect of your site. When you compare the goals of your website to KPI numbers you get an idea about how your website is performing. For example, if you have an ecommerce site … Continue reading

Shopping Cart Abandonment – Ecommerce’s Biggest Challenge

shopping cart abandonment As an ecommerce business, you know just how much work goes into getting customers into your shopping cart…

  1. You need to optimize your website to bring quality organic traffic into your marketing funnel.
  2. You must have effective PPC campaigns that bring people who are looking for your product or services to your website.
  3. You must have a website designed that maximizes conversions so that people quickly find what they need.

 

Then you are home free, right? Maybe not. There’s still plenty that could go wrong that would cause you to lose a sale.

Here are a few tips to help you deal with an ecommerce business’s biggest challenge – the abandoned shopping cart.

Continue reading “Shopping Cart Abandonment – Ecommerce’s Biggest Challenge”