Do you know what people are saying about you online? Traditional marketing has always known the value of word of mouth marketing. Today the internet, well, more specifically search engines, has made knowing what people are saying about you even more important than traditional word of mouth marketing. Why? Because 88% of consumers trust online reviews as much as personal recommendations. So, if your reputation isn’t managed well it could be very costly. And, did you know that what people say about you online impacts your search results? Let’s learn some more. Case in Point A few years ago, American … Continue reading “Cost of Online Reputation Management”
I believe that in order for businesses to truly succeed, exceptional customer service must encompass efficiency. Here are 5 tips on how to achieve both.