Convert More Leads into High-Paying Customers

Convert more leads into high-paying customers with a customer relationship management (CRM) system that enables you to understand your target audience and their needs. These systems help you to manage your customer's cross-channel exposure, interaction and association with your brand from a single point of contact. Using analytical techniques such as data mining, correlation, and pattern recognition, our experienced team helps firms to manage customer relationships more effectively across the stages of relationship initiation, maintenance, and termination. This helps you to build customer relationships, manage pipelines and successfully convert high-paying leads by analyzing customer data collected through multiple sources, and then using it to take informed decisions.

Customize product and service offerings, enhance the perceived quality of your products and services, provide timely, accurate processing of customer orders and requests and manage customer accounts with our exclusive CRM customization without restraining your budget constraints.

Boost Efficiency by Automating Business Processes

Enterprise resource planning (ERP) is the integrated management of core business processes to effectively collect, store, manage, interpret and utilize data to the firm's advantage. These activities include: product planning and purchase, production planning, manufacturing or service delivery, marketing and sales, materials management, inventory management, shipping and payment and finance. ERP Customization processes save time and expenses and enables you to take faster decisions with minimal errors. At DirectiveGroup, we implement ERP as a system of integrated applications to manage your business and automate back office functions related to technology, services and human resources. Contact our team to enhance the productivity of your business today with integrated data and processes across multiple departments and locations, that will allow you to move products faster, process orders quicker, invoice customers more rapidly and reconcile shipments sooner than ever.

Control Your Business Metrics

ERP and CRM systems together combine to create an optimal customer experience that meets the expectations of major customer groups, achieves competitive advantage and enables attainment of desired customer objectives. Flexibility and responsiveness is vital in this ever-changing digital environment, and hence this calls for an efficient plan based on metrics to achieve success. Manage and lead the metrics that matter most to your business performance with our exclusive CRM and ERP Customization that enables you to:

• Improved informational organization
• Enhanced communication
• Improved customer service
• Automation of everyday tasks

• Greater efficiency for multiple teams
• Improved analytical data and reporting
• Risk analysis and management
• Effective coordination of regulatory and compliance matters